Lexington Law
Lexington Law is a credit repair company that if you have done any looking on the Internet, you have most likely heard of them. They are truly the McDonald’s of credit repair. These guys have build a virtual assembly line for repairing credit, and in our opinion, this is not necessarily a good thing for their clients. Although this has become what appears to be a very successful business for Lexington Law, the complaints and chatter on the Internet tell of a not-so-great experience for consumers.
The BBB currently reports Lexington Law with “NO RATING”, and shows a whopping 288 complaints filed with the BBB over the last 36 months. When doing an Internet search for complaints against Lexington Law, there were more and we were able to review many of them for content and type of complaint. The complaints seem to run the full gambit from customer service, to billing and refund issues. Many of the complaints are misunderstanding issues about the services that Lexington Law provides, and are possibly due to the fact that Lexington Law allows clients to sign up online without actually speaking to anyone to qualify or explain the services.
One of the issues that continues to come up with credit repair companies like Lexington Law who’s business model requires them to enroll hundreds or even thousands of clients each month, is that clients simply don’t get the individual level of assistance that credit repair requires in order to be successful. One of the most common complaints is that a client enrolled in the program, has been billed their monthly fee for anywhere from 6 to 18 months, and has seen little to no results. Again, this is the inherent problem with having so many clients that individual attention cannot be effectively maintained on each account. It could be that the client did not send in updated credit reports to allow for continued work, or that they never received results in the mail, or even that no work was actually done on their case. It seems from the consumer experiences with Lexington Law that their model works effectively only when the client fully understands the process and is proactive about making sure work continues on their file.
There are a large number of positive testimonials on both Lexington Law’s website, as well as throughout the internet, but we are discounting the majority of them because they are obviously fake testimonials written by Lexington Law Affiliates to entice consumers to click on their affiliate link and signup for services. It is important to always understand the motives behind some of the information you read online.
Our conclusion about Lexington Law is simple. For the majority of consumers looking for assistance with credit repair, you would be much better off working with a smaller company with a good track record and one that provides individual attention to each client to ensure the credit repair process goes smoothly. Since most people do not understand credit and credit repair, we would recommend not signing up for any credit repair service until you have spoken to a knowledgeable representative (not an affiliate) of the credit repair company you choose, and fully understand how the process will go as well as any guarantees or refund processes.
On April 2, 2009 ChoiceREVU Editor wrote:
We are giving Lexington Law relatively low ratings simply because we don’t believe that their business model is able to provide the kind of individual attention that clients need for credit repair to be effective. It is clear from the number of complaints about Lexington Law that their “Fast Food” approach to credit repair has many flaws.
On October 5, 2009 alvin wrote:
Extremely expensive for a set of properly formatted letters that you can find on the internet or in a credit repair book on amazon. I even gave them $9.99 for a credit report that I PROVIDED. They gave me a phone number to get that refund where I left a voice message. I called back and mentioned I was trying to get my refund since they did not provide any service and canceled within the trial period…they left me on hold repeatedly for 30 minutes and I got fed up. CROOKS AND SCAMMERS!!!